Returns & Exchanges

At akta MTB, we stand by our gear and want to ensure you have the perfect fit for your next ride. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery provided they are in new, unwashed, and original condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Gear

  Place the items in their original packaging with all tags attached to ensure the product remains protected during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your gear, we will process your refund or ship out your exchange within 5-7 business days.